Fietsenwinkel.nl

• Monday: Closed
• Tuesday: 10:00 AM – 6:00 PM
• Wednesday: 10:00 AM – 6:00 PM
• Thursday: 10:00 AM – 6:00 PM
• Friday: 10:00 AM – 6:00 PM
• Saturday: 10:00 AM – 5:00 PM
• Sunday: Closed

Google Reviews

• Luciano Riquelme — 20-06-2025

  Rating: 1 / 5

  We purchased a bike on May 17th, with an estimated delivery time of 2–3 weeks. However, the experience since then has been deeply frustrating and disappointing. By week 3, we contacted customer service and were told the bike was not yet in stock, but it would likely arrive the following week. We are now in week 5, and there has been no clear update. On Tuesday, we asked again and were told there was no information about delivery times, but we would receive an update within 24 hours. That never happened. On Wednesday, we followed up again, but the representative had no new information and simply promised a reply within 48 hours—again, nothing. On Thursday, I visited the store in person. I spoke with an employee who also could not give any details. He mentioned that two parts were missing, and while they had been ordered, there was no estimate on when they would arrive. I asked him to call someone who might know more, and he promised to do so later in the evening and get back to me the same day. As expected, I received no follow-up. It is now more than a month since we placed our order, and we still have no clear delivery date. The delivery times we were initially given were clearly unreliable. More concerning is the lack of transparency, follow-through, and customer care. If customer service doesn’t have the answers or the means to find them, then who does? We still don’t know if we’ll receive the bike this week, next week, or in two months. This lack of communication and accountability is unacceptable. At the very least, your company should take steps to keep customers informed and show that you value their time and trust.

• Olivia Fernández Llosa — 26-06-2025

  Rating: 1 / 5

  I bought an electric bike at the beginning of May. Even though they said it would take 2-3 weeks, it took almost 7 weeks and MANY phone calls. Not only they treated us like we were stupid, but they also gave me a bike with a scratch. They told me 'ride the bike to empty the battery' but they failed to tell me that if I rode it more than 10 kms I could not return it without cost, very convenient. I use the bike and try to empty the battery as per their instructions, when I go to charge it I see the charger they gave me is THE WRONG CHARGER. This is unacceptable. It has been almost a week since I have a 3000 euros bike in my kelder that I cannot use, and no solution from the shop. Definitely RUN from this shop, don't even think about it. It is a nightmare.

• Makensie M — 26-04-2024

  Rating: 1 / 5

  Really poor customer service. I purchased a Brinckers e-bike secondhand (fietsenwinkel is one of few authorized dealers), but they refuse to help me with a maintenance appointment. How can you be too busy to service your own brand of bicycles? They wouldn't even offer a later appointment, they simply said "no". Do not recommend.

• Tom B — 12-12-2021

  Rating: 5 / 5

  The staff was very friendly and knew well about the bikes on display, they helped me pick a bike and gave me a testride with the service of adjusting my seat hight and handlebar preference just for the test ride. After buying the bike the employees forgot to install an accesoire but they sent it my way in the mail afterwards free of charge. All in all a great experience selecting and buying my new E-bike and great help from capable staff!

• Fernanda Roman — 08-06-2020

  Rating: 1 / 5

  I order an e-bike one month ago, and it did not arrive yet. When I placed my order, it said I would receive in 5 days, and that is why I order with them. Surprise surprise, I received an email saying they would have to order at their supplier. Second surprise, it would take one month. Third surprise, the delivery day should be tomorrow and I just contacted them, and it might take another week. I need the bike for work, and I've been waiting one month, and possibly more. So, before you place your order, call them and check, because they do everything to make the sell and then you need to wait far too long to receive what you ordered.