Simple Bike Store Rotterdam

• Monday: Closed
• Tuesday: 1:00 – 6:00 PM
• Wednesday: 1:00 – 6:00 PM
• Thursday: 1:00 – 6:00 PM
• Friday: 10:00 AM – 7:00 PM
• Saturday: 11:00 AM – 6:00 PM
• Sunday: Closed

Google Reviews

• Chris lamont — 03-05-2025

  Rating: 5 / 5

  Wasn’t 100% sure what bike was best for me and after emailing my preferences to them I got a long email with multiple options with details explaining each option. It really showed their knowledge but also their customer service. When collecting my bike they took the time to help me pick and attach multiple accessories and gave me lots of discounts. I’ll definitely be back on my next pay day.

• Iris R. — 03-07-2025

  Rating: 2 / 5

  I would recommend that anyone avoid this store. As you can read in many of the reviews, the customer service is not focused on helping clients but rather on arguing with them. We called the store before placing our order and were assured that both bikes were available and would be delivered in time for a trip we had booked. However, soon after ordering, one of the bikes turned out not to be available, and that’s when the trouble began. Simple Bike Store was slow to respond; several times we waited 2, 3, even up to 5 weeks for a reply, despite multiple reminders. After 5 weeks, we were even refused the option to call and speak to someone directly. We suggested alternative bikes multiple times, but never received clear answers on pricing or delivery times. Excuses kept coming (it's Black Friday, it's Christmas, it's the only low season of the year, the boss is abroad, employees are ill), but no solutions. One week before our trip, we still had no confirmed bike or delivery date, and decided to cancel everything, including flights. Even though the available bike was just sitting in their store (undelivered because the order was incomplete), we were told we couldn’t cancel without paying a €150 fee. After months of back-and-forth, they reduced it to €100, we were left with no other option than to take an incomplete order, with no use for the bike, for now.

• J G — 15-03-2025

  Rating: 5 / 5

  I ordered a bicycle online to another EU country and the communication, speed and services offered were superb! Could not wish for a better experience and I will buy from them again.

• Mert Özcan — 31-10-2024

  Rating: 5 / 5

  Even tough I ordered the bike from another country (non-EU) I got a nice trustful and quick communication and complete paperwork for all I needed within the store . They helped a lot about pre-order and specs .Everything was on the line.You can buy any bike type that you want with no hesitation from these guys . Cheers from Turkey.

• Enzo Kerkhof — 28-05-2025

  Rating: 5 / 5

  Good bike, good service! The only thing is that if you order in store you do not get a tracking link. So you have no clue when you might get the call your bike is there. You have to be patient!