Swapfiets Rotterdam

• Monday: 10:00 AM – 6:30 PM
• Tuesday: 10:00 AM – 6:30 PM
• Wednesday: 10:00 AM – 6:30 PM
• Thursday: 10:00 AM – 6:30 PM
• Friday: 10:00 AM – 6:30 PM
• Saturday: 12:00 – 5:00 PM
• Sunday: Closed

Google Reviews

• Nick — 14-06-2025

  Rating: 4 / 5

  Great service. Didn’t have an appointment, but I told them my bike had gotten a beating and that a few parts had broken off or were bent. The lady told me I could bring it in and they would look at it. I got a replacement bike instantly. The monthly price is a bit steep, but I suppose it’s justifiable with a service of this calibre.

• Leonie Rockensüß — 10-04-2025

  Rating: 3 / 5

  The serve itself was super convenient, however, I would‘ve liked to know that Swapfiets calls you about 20min (in my case) before they are at the location they indicated. The time window you get is very long and since my bike broke far away from my home, I wasted a lot of time waiting for Swapfiets to arrive, which could‘ve been avoided if I knew when exactly they came.

• Vlad Ilisanu — 10-04-2025

  Rating: 1 / 5

  I’ve been a loyal customer for three years, but today’s experience was extremely disappointing. I had a flat tire and simply requested the crew to pump it. Instead, they gave me a poorly maintained, rusty red bike. When I asked for a different color, I was met with a rude response, saying they wouldn’t change the bike just because I asked. Their attitude was dismissive and unprofessional, as if they owned the place and didn’t care about customer satisfaction. Naturally, I canceled my subscription after this unpleasant encounter. DO NOT RECOMMEND

• Mark Dixon — 28-04-2025

  Rating: 1 / 5

  Stay away from this company. You can buy a second hand, perfectly serviceable bike for the cost of 1 months subscription. They have no empathy or kindness. My story: Took out my own sub in late 2019. Process was relatively straightforward. 2020 was a difficult year for everyone. Coronoa came, WFH mandates came, Lockdowns came. My father in the UK was sick and i couldnt travel back. Was emotionally overwhelmed. I honestly forgot i even had the subscription as the bike was holed up in Utrecht CS and i had other things on my mind. Fast forward 2024 and im audting my finances and discover im still paying for a subscription (paid them almost 1500 euros by now). So i contact their customer service, explain my situation and ask for either a replacement bike, or to cancel my subscription (figured paying them 1.5k euro would be more than enough to offset the cost of one bike.. and they can see that ive requested no service of this bike, or repairs etc in this 5 year period). Unfortunately, the company lacks all empathy or decency. My options are to pay them monthly for the rest of time, or declare the bike lost and pay their fine (which they will not wave due to my circumstances). I appreciate that some of this is certainly my own fault, but ive never dealt with such an emotionless and unwilling to compromise company before.

• Tran Nguyen — 30-06-2025

  Rating: 2 / 5

  Girl with curly brown hair is not very friendly. Think the Dutch guys are much more polite.