Swapfiets Den Haag

• Monday: 10:00 AM – 6:30 PM
• Tuesday: 10:00 AM – 6:30 PM
• Wednesday: 10:00 AM – 6:30 PM
• Thursday: 10:00 AM – 6:30 PM
• Friday: 10:00 AM – 6:30 PM
• Saturday: 12:00 – 5:00 PM
• Sunday: Closed

Google Reviews

• Sara Medina — 20-07-2025

  Rating: 1 / 5

  I’m a visitor from Brazil and rented two bikes from Swapfiets while in the Netherlands. I clearly stated I would only use them for one month and returned both bikes on June 18th. However, I was still charged for an extra month. At no point was I informed that I needed to cancel the contract manually. I can’t even access my account now to solve the issue. I feel misled and very disappointed by the lack of transparency and customer care — especially towards tourists. I do not recommend this service.

• Taufiq Faisal — 02-07-2025

  Rating: 1 / 5

  Disappointing Experience – Not Worth the Hype I had high hopes for Swapfiets, but unfortunately, my experience was far from smooth. Despite the company promoting a wide selection of bike colors, I was never given the option to choose—every time I ended up with an unpreferred color. If you’re going to advertise variety, at least let customers have a say. On top of that, the bikes I received were clearly worn out and problematic. From faulty brakes to strange noises, it felt like I was riding a second-hand bike that needed serious maintenance. For the price and all the hype around the service, I expected much better. In short, it’s an overrated service that fails to deliver on its promises. Not recommended, especially if you’re expecting quality and a bit of personal choice.

• Seray — 12-02-2025

  Rating: 1 / 5

  I definitely do not recommend this bike rental company. They took an additional 50 € after I returned my bike, even though I made an appointment 1 month in advance. Also, if you are going to use this bike for delivery, you have to pay an extra 90 €. I paid a total of 296 € for 50 days. You can buy a brand new electric bike by paying this money in monthly installments. It's completely ridiculous.

• Marion Beekhuizen — 15-04-2025

  Rating: 4 / 5

  I have used SWAP for many years. Sometimes leaving as a customer due to change in circumstances yet always returning. Great service. Yet the customer loyalty strategy could need an update. The fact that i am a returning customer is not recognised by the system, also not that there is already a subscription on our address. Would have a look at that ao that when competition comes along your customer is loyal to SWAP!

• Andreas Nöh — 23-07-2025

  Rating: 5 / 5

  The employee was very friendly and absolutely competent. Picking up the bike took no more than 5 minutes.