Swapfiets Den Haag

• Monday: 10:00 AM – 6:30 PM
• Tuesday: 10:00 AM – 6:30 PM
• Wednesday: 10:00 AM – 6:30 PM
• Thursday: 10:00 AM – 6:30 PM
• Friday: 10:00 AM – 6:30 PM
• Saturday: 12:00 – 5:00 PM
• Sunday: Closed

Google Reviews

• Taufiq Faisal — 02-07-2025

  Rating: 1 / 5

  Disappointing Experience – Not Worth the Hype I had high hopes for Swapfiets, but unfortunately, my experience was far from smooth. Despite the company promoting a wide selection of bike colors, I was never given the option to choose—every time I ended up with an unpreferred color. If you’re going to advertise variety, at least let customers have a say. On top of that, the bikes I received were clearly worn out and problematic. From faulty brakes to strange noises, it felt like I was riding a second-hand bike that needed serious maintenance. For the price and all the hype around the service, I expected much better. In short, it’s an overrated service that fails to deliver on its promises. Not recommended, especially if you’re expecting quality and a bit of personal choice.

• Seray — 12-02-2025

  Rating: 1 / 5

  I definitely do not recommend this bike rental company. They took an additional 50 € after I returned my bike, even though I made an appointment 1 month in advance. Also, if you are going to use this bike for delivery, you have to pay an extra 90 €. I paid a total of 296 € for 50 days. You can buy a brand new electric bike by paying this money in monthly installments. It's completely ridiculous.

• Mark Dixon — 28-04-2025

  Rating: 1 / 5

  Stay away from this company. You can buy a second hand, perfectly serviceable bike for the cost of 1 months subscription. They have no empathy or kindness. My story: Took out my own sub in late 2019. Process was relatively straightforward. 2020 was a difficult year for everyone. Coronoa came, WFH mandates came, Lockdowns came. My father in the UK was sick and i couldnt travel back. Was emotionally overwhelmed. I honestly forgot i even had the subscription as the bike was holed up in Utrecht CS and i had other things on my mind. Fast forward 2024 and im audting my finances and discover im still paying for a subscription (paid them almost 1500 euros by now). So i contact their customer service, explain my situation and ask for either a replacement bike, or to cancel my subscription (figured paying them 1.5k euro would be more than enough to offset the cost of one bike.. and they can see that ive requested no service of this bike, or repairs etc in this 5 year period). Unfortunately, the company lacks all empathy or decency. My options are to pay them monthly for the rest of time, or declare the bike lost and pay their fine (which they will not wave due to my circumstances). I appreciate that some of this is certainly my own fault, but ive never dealt with such an emotionless and unwilling to compromise company before.

• Marion Beekhuizen — 15-04-2025

  Rating: 4 / 5

  I have used SWAP for many years. Sometimes leaving as a customer due to change in circumstances yet always returning. Great service. Yet the customer loyalty strategy could need an update. The fact that i am a returning customer is not recognised by the system, also not that there is already a subscription on our address. Would have a look at that ao that when competition comes along your customer is loyal to SWAP!

• Donfarmin — 16-01-2025

  Rating: 1 / 5

  Terrible experience with SwapFiets. This company hides fees everywhere — when you sign up and even while using their service. Their customer service is awful. I had multiple bikes that broke down and didn’t work properly, and they kept giving me faulty replacements. To make things worse, when I decided to cancel my subscription, I had to pay a penalty because I didn’t cancel exactly one month in advance. They don’t allow you to cancel later than one month in advance, so you’re stuck having to time it perfectly. It feels like they’ve set up their policies just to charge you more money. Avoid this company at all costs!