BSN B.V. ( bikeservicenederland )

• Monday: 9:00 AM – 5:00 PM
• Tuesday: 9:00 AM – 5:00 PM
• Wednesday: 9:00 AM – 5:00 PM
• Thursday: 9:00 AM – 5:00 PM
• Friday: 9:00 AM – 5:00 PM
• Saturday: Closed
• Sunday: Closed

Google Reviews

• David Llorente — 04-07-2023

  Rating: 1 / 5

  I bought a cargo bike Vogue Superior 3 to BSN B.V. via Decathlon and: 1 - It took 5 weeks to receive it at home instead of the 1-2 weeks that they ensure on the Decathlon website. I had to call many times and write a lot emails and they blamed PostNL, but they never provided a tracking number even though I asked for it many times, so I could not know when PostNL picked up the bike. Personally I think PostNL had nothing to do with it. 2 - The bike arrived with a scratch on the painting. They have offered to send a lacquer pencil to paint the scratch myself (could it be any easier for them?). 3 and the worst one - The bike came with an problem, the tire touches a tube inside the mudguard that host the cable for the rear light. They asked me to go to a shop in my town to fix it (that was a surprise, what a service after purchasing a 2.500 Eur bike!). When I explained that I could not do that (no shop in my village) they asked me to fix it myself!. And after explaining that I could not do that they ask me to run with tire underinflated (min recommended pressure in the tire is 2.8 bar, the contact disappear at 1.6 bar!). I have been almost 2 months fighting with them I still have a 2.5 kEur brand new bike in my garage that does not work. Sorry but: WORST customer experience I ever had

• Anne W — 04-06-2025

  Rating: 1 / 5

  Defective product, poor service and slow follow-up. In July 2024, the electric bicycle was received via a selling party for which FSNplus (in collaboration with BSN Nederland) is responsible for the warranty handling. Within 3 months, a serious defect occurred in the pedal assistance, causing the motor to not work. Now, this is an essential part of an e-bike. After reporting, the first repair only followed months later, after which the identical defect occurred again within a very short period of time. Unfortunately, the service is characterized by slow and uninvolved follow-up. Several e-mails were not responded to or were responded to very late, and there is hardly any proactive solution or taking responsibility. All this is supposedly due to poor maintenance of the bicycle, while it broke within 3 months of purchase. They state that the problem of the broken pedal assistance would be caused by not replacing the brake pads and the condition of the bicycle chain. This is of course completely unrealistic. At this point I have not been able to use the bike for months and it has been sitting unused in the shed all that time. The impression is that the process is being unnecessarily delayed, while the consumer is left with a defective product. Very disappointing for a service partner who is supposed to respect consumer rights. To date, this problem has still not been resolved. I strongly advise against this company.

• Fernando — 06-06-2025

  Rating: 1 / 5

  company with dramatic communication Very disappointing experience with Bike Service Nederland. After purchasing an electric bike I quickly discovered that there were serious defects. What followed was a series of unanswered messages, silences and complete ignoring of my requests. The communication is downright bad: no responses to emails, no confirmations, and no one who takes responsibility. You are left to your own devices as a customer once the money has come in. Service and accessibility are simply unacceptable. I have now been forced to take further steps. I advise everyone not to do business with them unless you are prepared to fight for every bit of service you are entitled to.

• Patricia Viscer — 15-06-2025

  Rating: 3 / 5

  Bike was delivered quickly and was easy to assemble. It started really great! Then the misery starts... crank turns out to be broken, can happen of course, not immediately a reason to panic. I was very politely spoken to on the phone but now 4 weeks later and I still haven't received the part. Communication by email is worthless, I have to email constantly but they are even more lax in responding than in delivering the part. If I ever get the part I will also have to wait for a mechanic..... I'm worried. Too bad it has to go like this and you feel compelled to take further steps and nobody really wants that I think???

• kay vdv — 11-04-2025

  Rating: 1 / 5

  Expensive junk! You are not insured with Decathlon and therefore cannot get rid of it. Returns policy does not apply to this junk on two wheels (two wheels if you are one of the lucky ones). The battery, bicycle rack and charger were defective after unpacking delivery. What passes for "customer service" would require an emergency technician to be called, whose presence in this world is as palpable as vibrations on a baboon. We are still being kept on a string by almighty Alma from customer service and this expensive stationary piece of junk will continue to decorate my front yard until the day the stars align and the scrap yard gives more in return than these people who hide themselves behind the depths of small letters and a telephone line. To be continued...