Swapfiets Amsterdam Oost

• Monday: 10:00 AM – 6:00 PM
• Tuesday: 10:00 AM – 6:00 PM
• Wednesday: 10:00 AM – 6:00 PM
• Thursday: 10:00 AM – 6:00 PM
• Friday: 10:00 AM – 6:00 PM
• Saturday: 12:00 – 5:00 PM
• Sunday: 12:00 – 5:00 PM

Google Reviews

• l u — 26-06-2025

  Rating: 3 / 5

  Didn't feel like I was interacting with a competent person on his job. He seemed quite dismissive and with not so much energy to work. Maybe just an off day. I hope it for him. Update: Went back for a different problem and found the same guy. This time he was nicer, more welcoming and more client orientated. So I also upgraded a star. Maybe Swapfiets should Invest more in their employees wellbeing with customer service workshops and stress management at work!

• Mark Dixon — 28-04-2025

  Rating: 1 / 5

  Stay away from this company. You can buy a second hand, perfectly serviceable bike for the cost of 1 months subscription. They have no empathy or kindness. My story: Took out my own sub in late 2019. Process was relatively straightforward. 2020 was a difficult year for everyone. Coronoa came, WFH mandates came, Lockdowns came. My father in the UK was sick and i couldnt travel back. Was emotionally overwhelmed. I honestly forgot i even had the subscription as the bike was holed up in Utrecht CS and i had other things on my mind. Fast forward 2024 and im audting my finances and discover im still paying for a subscription (paid them almost 1500 euros by now). So i contact their customer service, explain my situation and ask for either a replacement bike, or to cancel my subscription (figured paying them 1.5k euro would be more than enough to offset the cost of one bike.. and they can see that ive requested no service of this bike, or repairs etc in this 5 year period). Unfortunately, the company lacks all empathy or decency. My options are to pay them monthly for the rest of time, or declare the bike lost and pay their fine (which they will not wave due to my circumstances). I appreciate that some of this is certainly my own fault, but ive never dealt with such an emotionless and unwilling to compromise company before.

• Matthias Schmid — 11-07-2025

  Rating: 2 / 5

  Very long waiting time and a mess between people who had an appointment and people who didn't have an appointment. But the service was great

• Σασα Παπαδοπουλου — 02-06-2023

  Rating: 1 / 5

  I was a customer for many years. One time I left the store and the breaks were not working and I was about to get hit by a car. I had the perfect idea of trying swapfiets again and I received this bike today. It is so dirty and disgusting. They shouldn’t give these bikes to ppl. I return it clean to them and I want to get a clean and safe bike. On the positive side, the employee was really polite and arrived on time. sasha1999199941@gmail.com

• Dillema Dee — 18-06-2025

  Rating: 1 / 5

  Avoid of this company if you dont want to pay lot of. For use this uncomfortable bike 19 days i paid more than 100 euro in total 🤦🏼‍♀️ but on their site it says 60 per month . Scammers 🤮